Mom365

Customer Service Representative

US-MO-St. Charles
3 weeks ago
Job ID
2017-27087
Category
Customer Service/Support
Position Type
Regular Full-Time
Mom365
Additional Schedule Info
Mon-Fri 9am - 5:30pm; Sat. 8am - 4:30pm (rotating)

Company

Mom365 celebrates beautiful babies every day through newborn photography.

Mom365 believes that Every Baby Deserves a Beautiful Photo.  As the largest newborn photography company in the U.S, we are dedicated to living this vision by providing free in-hospital portrait sessions to more than 1 million Moms and babies every year. Mom365 captures beautiful photography of those precious newborn memories and provides exclusive value and information to Moms every day. 

 

See Mom365 in action:

Part 1 of 2: https://youtu.be/W-MzbkPFHlU

Part 2 of 2: https://youtu.be/DohldJEfpNs

 

*** As part of the Application Process, this role requires an Assessment. After submitting your Application, you will receive an email titled ACTION REQUIRED- Mom365 Assessment Test ***

Overview

 

 

 

Are you searching for an opportunity with a reputable, established industry leader?  Look no further than Mom365.  We are the leader in newborn photography and we have excellent entry level positions available right now.  We are looking to add outgoing and customer-minded professionals to our Service Center in St. Charles, MO. 

 

We have immediate, full-time openings in our Customer Service department. Our Customer Service Representatives answer calls from our customers and answer general inquiries and resolve a variety of customer complaints or concerns related to photography orders.  In this role, your main goal is to provide a high level of service and exceed every customer’s expectations.  The ideal candidate must be empathetic, able to listen and communicate effectively, and be able to offer solutions to customers with a courteous and pleasant demeanor.

 

There is no experience necessary for this position.  We provide paid training.  Our full time employees receive full benefits and this position earns an hourly wage plus a monthly incentive plan for performance and exceeding goals.

Responsibilities

  • Provide outstanding customer service to our customers
  • Maintain a courteous and pleasant demeanor while speaking with external and internal customers
  • Maintain a reliable level of attendance
  • Adapt to the needs of each caller in order to satisfy the customer’s complaint
  • Provide a positive customer experience on every call
  • Meet or exceed performance expectations
  • Offers Up-Sells on every call when appropriate
  • Utilize a computer to enter orders and problem solve any customer issues

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Minimum Education/Experience:

High school diploma or general education degree (GED).

Persistent but courteous.

Respectful, professional, and caring attitude.

Reliable and conscientious.

Good organizational skills and work habits.

Excellent communication skills.

Possess a sales aptitude

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