Mom365 celebrates beautiful babies every day through newborn photography
Mom365 believes that Every Baby Deserves a Beautiful Photo. As the largest newborn photography company in the U.S, we are dedicated to living this vision by providing free in-hospital portrait sessions to more than 1 million Moms and babies every year. Mom365 captures beautiful photography of those precious newborn memories and provides exclusive value and information to Moms every day.
See Mom365 in action
Part 1 of 2: https://youtu.be/W-MzbkPFHlU
Part 2 of 2: https://youtu.be/DohldJEfpNs
This position reports to the Call Center Assistant Manager.
This position is responsible for overseeing the full process cycle of resolving missing images tickets. The Imaging Retrieval Coordinator is responsible for conducting research on missing images by using the company’s production and fulfillment systems, corresponding with other departments that are involved in the resolution development, and providing customer service to Mom365 customers. The position will also document and communicate the correct procedures to source the errors and/or communicate to the Digital Care Specialist system issues or glitches in the system. This position is also responsible for heavy customer interaction perform maintenance, completion and manipulation of data and/or images in Staging, SAP, and other systems to allow for fulfillment.
Other Duties May be Assigned:
High school diploma or general education degree (GED).
Respectful, professional, and caring attitude.
Posses problem solving skills.
Reliable and conscientious.
Excellent Time Management, Communication, and Organizational skills.
Three months of Mom365 SAP, Staging, and Production systems.
Three months of customer service experience
Work a flexible schedule with some nights and weekend shifts.
Ability to read and interpret documents, and correspondence. Ability to write routine reports and correspondence. Ability to speak effectively to customers or employees of organization.
Ability to calculate figures and amounts such as discounts.
Ability to apply common sense understanding to carry out instructions furnished in written, and oral. Ability to deal with problems involving several concrete variables in standardized situations.
To perform this job successfully, an individual should have knowledge of Word Processing software and spreadsheet software.